Client Login
Please enter your Client Log-in user name and password for access to the Special Client Booking Facility.
If you wish to cancel your booking, please enter the Booking Reference Number and your last name.
Apartment Assignments
Please assign your guests to their apartments. Nominate their names to each apartment.
You have nominated multiple apartments; please note that the arrival/departure dates and payment details must be the same for all apartments. If these details are different, please consider separate bookings.

Express Check-in

Express Check-In With Gold Coast Holidays

A quick video accessing our shop from the start of Cavill Avenue:

We are located at Shop 5/38 Cavill Avenue, Surfers Paradise. New location for our safe box is on the front of our new shop -

30 metres inside the arcade on the ground floor.

Any questions, please contact your Customer Service Manager Ayesha on +61 400 222 300, Barbara on +61 400 222 123 or Adam on +61 408 660 064. 

After your first payment is processed you will complete your pre check-in verification:

On arrival day then simply come by our Safe Box, collect your keys, bypass building reception and head straight into your apartment – after 2pm of course.

We are located on the ground floor of 38 Cavill Avenue. Enter the arcade between KD Kebabs and Milky Lane Burger Bar - We are 30 metres inside the arcade, on the left hand side. Your check-in machine is located in the front window of our shop.

(DO NOT enter the elevators to the office tower).

Google MAPS

Shop 5 @ 38 Cavill Avenue, Surfers Paradise

Google MAPS


Please bring all keys back to our shop on departure day. Place the keys, one at a time, through the very small slot in the glass. The return slot is located directly underneath the check-in safe box. Please DO NOT leave your keys inside the bottom of the check-in box. 


 If you would like baggage storage or extended parking after checkout please contact us prior to your checkout day to arrange.  

Gold Coast Holidays

Shop 5/38 Cavill Avenue, Surfers Paradise, Queensland

 +61 1800 478 297